Are you a highly organized, detail-oriented professional with a passion for customer service? Do you enjoy supporting a small, dedicated team in a friendly, down-to-earth office setting? Our client - a respected, local HVAC service provider - is looking for a Customer Service Representative to join their team! This is a great fit for someone who thrives in a fast-paced service environment, enjoys helping people, and takes pride in staying organized and keeping things running smoothly.

Location: Woburn, MA | Hourly pay rate range: $22 - $26 per hour

Shift: Monday-Friday | 7:30 AM - 4:30 PM + One Saturday/month | On-call rotation with stipend + OT pay

What You'll Do:

• Be the first point of contact for customers via phone and email - providing friendly, solution-focused service
• Schedule service appointments, repairs, and maintenance calls in coordination with technicians
• Quote repair work and enter details based on technician notes
• Track and follow up on parts orders, job statuses, and documentation in Service Titan
• Communicate with field staff to confirm materials, job timing, and customer needs
• Jump in to help with general office tasks to keep things running efficiently

What You'll Love:

• Small office feel - tight-knit team, casual environment (jeans and sneakers welcome!)
• Stability - consistent weekday hours + extra pay for limited on-call or Saturday coverage
• Supportive culture - you're not just a number; your voice and ideas matter
• Growth opportunity - the last person in this role was promoted internally

What Our Client Is Looking For:

• Excellent communication and customer service skills
• Strong attention to detail and ability to juggle multiple tasks calmly and efficiently
• A team player who enjoys supporting others and keeping the day on track
• Prior experience in customer service, office coordination, or dispatching
• Experience with Service Titan or similar CRM/scheduling software is a plus
• Bonus: Experience in HVAC, trades, or service industries

If you're organized, customer-focused, and enjoy variety in your workday, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.